Return Policy

Below is a comprehensive Returns and Refund Policy in English, organized by country (Canada, the United States, and Spain). Each section includes relevant legal considerations, deadlines, and procedures specific to that jurisdiction. Finally, there is a set of general terms that apply to all countries.

1. GENERAL COMPANY INFORMATION

• Legal Name: Ludwig Investing, LLC
• Brand: Belle Vie Mode
• Website: https://belleviemode.com/
• Legal Headquarters: Utah, United States
• Contact Email: client@belleviemode.com

Nature of Products: We sell home-related products (electronics, accessories, décor items, etc.), all of which are physical. We do not offer customized or made-to-measure products.

Geographical Scope: We ship to Canada, the United States, and Spain, primarily for consumer (B2C) sales but also for businesses (B2B).

Shipping Times: Approximately 7 to 10 business days, subject to product availability and customer location.

2. RETURNS AND REFUNDS POLICY IN CANADA

2.1. Return Window

Canada does not have a single, federally mandated return period for online purchases; consumer protection laws may vary by province. However, to align with provincial laws and to ensure the best customer experience:

• We offer a voluntary return period of up to 60 days from the date the customer receives the product, provided the item meets the conditions outlined in this policy.

2.2. Conditions for Returning Items

1. Product Condition:
   • The product must be unused and in its original condition.
   • Open-box items are acceptable only if they remain in good condition and, ideally, in their original packaging.
   • We do not accept returns of items that are clearly used or damaged due to improper use.
2. Excluded Products:
   • Personal hygiene items, lingerie, or underwear cannot be returned due to health and safety reasons.
   • Products labeled “Final Sale” or “No Returns” are not eligible for returns.
3. Proof of Purchase: A receipt, invoice, or order confirmation is required to process any return.

2.3. Return Procedure

1. Initiate Return: The customer must email client@belleviemode.com with their order information and reason for the return.
2. Prepaid Return Label: We will provide a prepaid shipping label at no cost to the customer.
3. Shipping the Product: The customer should drop off the package at the designated postal or courier service specified on the label.
4. Inspection: Once received, our team will inspect the product to ensure it meets the return criteria.
5. Approval and Refund:
   • If approved, a full or partial refund (depending on the product’s condition) will be issued to the original payment method or, if the customer chooses, via a store gift card.
   • We also offer an exchange if the customer prefers, subject to product availability.

2.4. Processing Time

• After receiving the returned item, we generally take 5–10 business days to inspect and process the refund.
• The time it takes for the refunded amount to reflect in the customer’s account depends on the payment provider or bank.

2.5. Legal Guarantees

• Customers in Canada may have additional rights under provincial consumer protection laws (e.g., Ontario’s Consumer Protection Act, Quebec’s Civil Code, etc.).
• This policy does not limit or replace any statutory rights.

3. RETURNS AND REFUNDS POLICY IN THE UNITED STATES

3.1. Return Window

In the United States, return policies can vary by state. There is no single federal law setting a mandatory return period for online purchases (except for certain door-to-door sales, which do not apply here). In accordance with Federal Trade Commission (FTC) guidelines and to ensure an excellent customer experience:

• We offer a voluntary return period of up to 60 days from the date the customer receives the product.

3.2. Conditions for Returning Items

1. Product Condition:
   • Must be unused and in its original condition.
   • Opened but not used items may be accepted if they remain in excellent condition.
2. Excluded Products:
   • Personal hygiene items, lingerie, or underwear are non-returnable for health and safety reasons.
   • Any product clearly marked “Final Sale” cannot be returned.
3. Proof of Purchase: A receipt, invoice, or proof of order is required.

3.3. Return Procedure

1. Request Return: The customer should email client@belleviemode.com, providing order details and the reason for return.
2. Return Label: A prepaid return label will be emailed to the customer at no additional cost.
3. Shipping the Product: The customer should drop off the product at the specified courier or postal service.
4. Inspection and Approval: Upon receipt, we will inspect the item’s condition.
5. Refund or Exchange:
   • Approved returns will be refunded in full or partially (depending on the situation) via the original payment method or a store gift card.
   • We can also exchange the item if the customer opts for it and if it is in stock.

3.4. Processing Time

• Once the returned product is received, please allow 5–7 business days for inspection and refund processing.
• Refund posting times may vary depending on the bank or card issuer.

3.5. Applicable Legislation

• This policy aligns with FTC regulations and relevant state-level consumer protection laws.
• It does not override or diminish any statutory rights regarding defective merchandise or hidden faults.

4. RETURNS AND REFUNDS POLICY IN SPAIN

4.1. Return Window

Under EU regulations and Spanish consumer protection laws (Ley General para la Defensa de los Consumidores y Usuarios), there is a minimum legal withdrawal period of 14 calendar days for online purchases. Nonetheless, we provide a longer return window for added convenience:

• Up to 60 days from the date of product receipt to request a return or exchange, exceeding the legally mandated minimum.

4.2. Conditions for Returning Items

1. Product Condition:
   • Items must be in perfect condition, unused, and preferably in their original packaging.
   • Opened but not visibly used or damaged products may be accepted.
2. Excluded Products:
   • Personal hygiene items, lingerie, or underwear cannot be returned for health and safety reasons.
   • Items marked “Final Sale” or “No Returns” cannot be returned.
3. Proof of Purchase: An invoice or order confirmation is mandatory to process a return.

4.3. Return Procedure

1. Initiate the Return: The customer should contact client@belleviemode.com with their order number and reason.
2. Prepaid Label: We will send a prepaid return label via email so that the customer does not incur shipping costs.
3. Drop-off: The customer should take the product to the specified post office or courier location.
4. Verification: Upon receipt in our warehouse, the product will be inspected to confirm its condition.
5. Refund or Exchange:
   • If approved, a full or partial refund will be issued to the original payment method or via a store gift card.
   • The customer may also opt for an exchange, subject to product availability.

4.4. Processing Time

• The inspection and refund process typically takes 5–10 business days from the date we receive the returned item.
• The refund may take additional time to appear in the customer’s account due to varying bank or payment processor timelines.

4.5. Consumer Rights in Spain

• This policy does not affect or limit consumers’ rights under Spanish law, including warranty rights for defective products (as per Ley 3/2014, Real Decreto Legislativo 1/2007, and subsequent amendments).
• Customers retain their legal right to claim for product non-conformity within the statutory warranty period (currently up to 3 years for certain categories).

5. GENERAL TERMS FOR ALL COUNTRIES

1. Return Shipping Cost:
   • Belle Vie Mode (Ludwig Investing, LLC) covers the shipping cost for any authorized return by providing a prepaid shipping label.
2. Partial Refunds:
   • Partial refunds may apply if returned merchandise is missing accessories or shows wear/damage caused by the customer.
   • We will communicate all details in writing (email).
3. Exchanges:
   • Customers can opt for a product exchange instead of a refund, pending product availability.
   • If the desired item is out of stock, we offer either a refund or a store gift card.
4. Damaged or Defective Items:
   • If an item arrives defective or damaged, the customer must notify us as soon as possible (within 7 days of receipt).
   • Belle Vie Mode covers return shipping and the cost of replacement, if applicable.
5. Legal or Hazardous Items:
   • We do not sell hazardous materials, medications, alcohol, or tobacco, so no special policies apply in these categories.
   • We reserve the right to decline returns if we detect policy abuse or fraud.

6. CONTACT & ASSISTANCE

For any questions, claims, or to request a return, please contact our customer service:

• Email: client@belleviemode.com
• Website: https://belleviemode.com/

We strive to address all inquiries promptly and to ensure a positive purchasing experience.

7. FINAL NOTE

This Returns and Refunds Policy is subject to the applicable laws of each jurisdiction (Canada, the United States, and Spain) and may be updated periodically to reflect changes in legislation or internal business policies. By making a purchase, customers acknowledge that they have read and accepted the terms herein.

If any part of this policy is deemed invalid or unenforceable under local law, the remaining provisions will continue to be in effect.

Date of last update: [Specify the most recent revision date].